The Refreshment Lady (1906-1986) worked at Lakeside where she owned a cafe, Neptune Refreshments. She later opened a mobile shop in an old coach discovered by Rusty and Peter Sam.
- Season 4 - You Can't Win (cameo), Peter Sam and the Refreshment Lady, Passengers and Polish (does not speak), Gallant Old Engine (cameo), Thomas and the Special Letter (cameo), Special Attraction (cameo), and Mind that Bike (cameo)
- Season 5 - Lady Hatt's Birthday Party (cameo), Bye George! (cameo), and Baa! (cameo)
- Season 6 - Harvey to the Rescue (cameo), No Sleep for Cranky (cameo), and Thomas, Percy and the Squeak (cameo)
- Season 7 - The Refreshment Lady's Tea Shop, Best Dressed Engine (cameo), and Trusty Rusty (cameo)
- Season 8 - Thomas and the Tuba (cameo), Henry and the Wishing Tree (cameo), Gordon Takes Charge (cameo), Edward the Great (mentioned), Squeak, Rattle and Roll (cameo), Thomas and the Circus (cameo), and Percy and the Magic Carpet (cameo)
- Season 9 - Percy and the Oil Painting (cameo) and Which Way Now? (cameo)
- Season 10 - Follow that Flour (cameo), Seeing the Sights (cameo), The Green Controller (cameo), It's Good to be Gordon (cameo), Emily and the Special Coaches (cameo), Thomas and the Treasure (cameo), James the Second Best (cameo), and Thomas and Skarloey's Big Day Out (cameo)
- Season 11 - Toby's Triumph (does not speak) and Dirty Work (cameo)
- On the day Peter Sam left her behind, his driver was the refreshment lady's newly married son-in-law.
The Refreshment Lady, Sir Topham Hatt, and Peter Sam
The Refreshment Lady with some children